De Residen Cafe, 2nd Floor Tourist Information Centre, 27200 Kuala Lipis, Pahang
Pahang Malaysia6 09 3122292 | | firstname.lastname@example.org
Duration: 2D 1N
Minimum Pax: 10
Package Code: TT06
Tanum River Kayak Adventure and Cave Exploration. Another kayak adventure destination known as Tanum Valley initiated by Tuah Travel & Tours (M) Sdn Bhd in colaboration with Majlis Pengurusan Komuniti Kampung (MPKK) Kg Sungai Temau.
17:00 : Check-in Sg Temau Homestay / Sg Temau Guest House
- The making of dodol and sambal hitam demostration
- Dinner BBQ
- Free & easy
08:00 : Breakfast
10:00 : Start kayaking from Sg Tanum to Chegar Perah
15:00 : Visit Gua Temalong
- Tea time
18:00 : Pack up and check-out
- Tour ends
RESERVATION / DEPOSIT / FULL PAYMENT
Reservations must be made through TUAH TRAVEL & TOURS (M) SDN. BHD. via telephone, fax or email at least seven (07) days in advance. A non‐refundable deposit of 50% of total amount is payable upon confirmation of tour reservation. Full payment must be made at least (02) weeks before departure; else deposit paid will be forfeited.
Late bookings up to five (5) working days will be accepted subject to availability of accommodation. Late booking requests should accompany full payment in advance.
CHANGE OF ITINERARY
TUAH TRAVEL & TOURS (M) SDN. BHD. reserves the right to change the itinerary with or without notice due to operational reasons.
Once the package tours are confirmed by any of our team members, a confirmation will be issued as soon as verbal confirmation is given over the telephone, fax or email.
CANCELLATION FEE / REFUND
After commencement of travel, no refund, in part or full will be given to services included in the itinerary which have not been utilised. In the event of cancellation after deposit and / or full payment, the following fee will be applied:
## Cancellation made more that seven (07) days before departure: Deposit will be forfeited.
## Cancellation made within five (05) days before departure: 50% of the full basic package and optional tour prices will be forfeited.
## Cancellation made within 24 hours / No-show: No refund or 100% of the package price paid will be forfeited.
MODE OF PAYMENT
Payment can be made either Telegraphic Transfer (T/T); or Bank‐In (CHEQUE/CASH) to our company’s bank account made payable to TUAH RIMBA RESORT as below:
Bank Name : CIMB ISLAMIC BANK BERHAD
Bank Address : 17 Bangunan LKNP Jalan Besar 27200 Kuala Lipis Pahang Malaysia
Telephone : ++603.2295.6100
Account No : 86‐0133996‐2 SWIFT CODE: CTBBMYKL
The single occupancy must be paid when a person is traveling alone, whether by choice or due to circumstances.
ACCOMPANYING CHILDREN AND INFANTS
Child price is based on child aged 02 years and above but below 12 years old sharing a room with adults. There is no tour price for child and infants below 02 years. Arrangements for baby cot and food will have to be made by passengers on arrival at the hotels.
Our coach tours are NOT suitable for disabled holidaymakers, especially those confined to a wheelchair or needing regular medical treatment. If you are in doubt about the suitability of any or our tours and holiday packages, please discuss your particular needs with our team members before making your bookings.
HOTEL CHECK‐IN / HOTEL CHECK‐OUT TIME
Normally check‐in time is at 1400hrs and check‐out time is at 1200hrs. Early check‐in and late check‐out will be at hotel’s discretion and subject to availability. Any charges incurred will be at the passenger’s own expense.
Reservation for accommodation requirement during the extension of stay must also be booked at the time of effecting tour reservations.
Unfortunately, flight delays which are completely beyond our control sometimes occur. As such, although these are inconveniences, we will try to ensure that we do our best to assist.
If you wish to make any special request, you must notify our team members directly at the time of booking and ensure that it is noted on your booking form. Whilst we will endeavor to meet any reasonable request, we regret we cannot guarantee that they will be fulfilled and any failure to do so will not be a breach of contract on our part.
Construction works and noise are almost unavoidable in certain developing hotels and resorts. Unfortunately, such development is out of our control. For some tours, the provision of road, power and water supplies and etc does not always keep pace with the demands of rapid tourist development. So, you may experience power cuts or problems with for example plumbing or drainage. In addition, during prolonged period of hot weather, the resort authorities sometimes find it necessary to conserve water supply. However, they always do their best to give advance notice of such interruptions and minimize inconvenience to holidaymakers.
EARLY & LATE SEASON HOLIDAYS
Our prices show especially good holiday value early and late in the year. However, as you would expect, not all hotels and resort, particularly beach facilities, restaurants, night clubs and children activities may be available at these times. Local supplies reserve the right to withdraw or reduce the service provided. This could be due to cleaning, renovation or as a result of local conditions and TUAH TRAVEL & TOURS (M) SDN. BHD. cannot be held responsible. Please note the alternative hotels or resort (of the same category to those booked or higher) may be provided without prior notice when the resorts are full or on occasion at other times.
The board arrangement for each hotels or resorts is shown in the package and breakfast is usually from the buffet selection. Please note that our suppliers reserve the right to change the meal basis from buffet style to table service or vise versa. The choice of meals for vegetarians or those requiring other special diets is very limited, usually restricted to salads and omelets. Please note that meals for infants are paid for locally.
OUR LIABILITY TO YOU
TUAH TRAVEL & TOURS (M) SDN. BHD. reserves he right at its own discretion to terminate the package tour of any group whose behavior is such that it is likely, in the opinion of us, the accomodation owner/managers or any person authority, to cause distress, damage, danger or annoyance to other guests, staff, any third party or property.
We accept any responsibility for any deficiency in the service we are contractually obliged to provide for any failure of such service to reach a reasonable standard. In addition, we accept responsibility for the acts and omission of our employees, sub‐contractor and suppliers except where these results in death or personal injuries.
Guest who leaves personal items or luggage on the plane or in hotels/resorts should contact the suppliers directly as TUAH TRAVEL & TOURS (M) SDN. BHD. cannot be held responsible for items left or organize for items to be sent back to the client’s place of origin.
TOTAL PEACE OF MIND
We are fully bonded and licensed by the MINISTRY OF TOURISM & CULTURE, MALAYSIA KPK/LN: 0621), a full member of MALAYSIAN INBOUND TOURISM ASSOCIATION (MITA: A 028)
HOW TO BOOK YOUR HOLIDAY VACATION
Contact us at our office telephone no. at +6.09.312.2292
WhatsApp : +6.013.951.5218
our office is open from:
0900hrs – 1700hrs (Monday – Friday) 0900hrs – 1300hrs (Saturday)
Fax to us at no. at +6.09.312.3277 (our fax machine is on 24‐hours a day and 365 days a year) Email us your bookings to : email@example.com
Whichever way you choose to book, please ensure that you provide the exact information and that you state the arrival and departure dates so as rooms can be blocked in advance.lE